SINEW TECHNOLOGY CO., LTD.

Service

Dear Customer:

Thank you very much for purchasing SINEW's products. In order to ensure the delivery process, we provide this page for you to track shipments. You are welcome to check on the deliver status of your goods by webpage beneath.

*Notice:
1. The tracking number is required while using the on-line tracking system. Please kindly contact us for your tracking number.
2. If you found out there is any unusual deliver status, please contact us anytime. We will reply you the soonest.
3. If you can not find the carrier in the list above, please write to us and we will handle for you the soonest.

Please do not hesitate to contact us for any questions or suggestions.
Your opinions will be the best assistance for our progress.

Warranty & Returns

Warranty Policy

	The standard warranty is 13 month period commencing the date of the shipping label on the products.
	Before you send any RMA back to repair, please complete Sinew's.
	Please show the model number, quantity and serial number outside the carton.
	Before you send back the RMA items, please make sure they are well-packed and well-protected.
	Warranty does not cover any damages by accident, natural disaster, neglect, misuse or improper use on the equipment
	Warranty does not cover when the labels are fallen off or damaged.

Death on Arrival (DOA)

	If the product damaged on arrival within 1 month, SINEW will bear for two-way freight charges.
	SINEW will forward the replacement immediately.

Return Materials Authorization (RMA) under warranty

	SINEW will bear one-way freight charge. (for the repaired unit return)
	Please return unit to SINEW for repair
	SINEW will repair customer appointed problem, and do the whole unit functional test before shipping back.

Return Materials Authorization (RMA) out of warranty

	Customer will bear two-way freight and repairing charges.
	Repairing charges depends on each faulty unit. SINEW will inform the charges to customer before repairing.

Warranty Extension

	At the time of purchase, customers have the option of purchasing the extended warranty.
	The cost of the extension one more year warranty is 10% of the unit price. (2 years Warranty)
	The cost of the extension for warranty in year 3 is 15% of the unit price. (3 years Warranty)
	The price includes all parts and labor, but excludes any freight charges. Shipping cost will be the customer's responsibility

Contact of Technical Support or RMA

	Please fill in the RMA list for our record Download
	Contact Us
	TEL: 886-4-2381-8687 FAX:886-4-2381-0153
	Email: expo@sinew.com.tw