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Warranty & Returns
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The standard warranty is 13 month period commencing the date of the shipping label on the products. |
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Before you send any RMA back to repair, please complete Sinew’s RMA form. |
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Please show the model number, quantity and serial number outside the carton. |
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Before you send back the RMA items, please make sure they are well-packed and well-protected. |
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Warranty does not cover any damages by accident, natural disaster, neglect, misuse or improper use on the equipment |
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Warranty does not cover when the labels are fallen off or damaged. |
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Death on Arrival (DOA) |
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If the product damaged on arrival within 1 month, SINEW will bear for two-way freight charge |
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SINEW will forward the replacement immediately. |
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Return Materials Authorization (RMA) under warranty |
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SINEW will bear one-way freight charge. (for the repaired unit return) |
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Please return unit to SINEW for repair |
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SINEW will repair customer appointed problem, and do the whole unit functional test before shipping back. |
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Return Materials Authorization (RMA) out of warranty |
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Customer will bear two-way freight and repairing charges.
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Repairing charges depends on each faulty unit. SINEW will inform the charges to customer before repairing. |
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Warranty Extension |
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At the time of purchase, customers have the option of purchasing the extended warranty. |
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The cost of the extension one more year warranty is 10% of the unit price. (2 years Warranty) |
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The cost of the extension for warranty in year 3 is 15% of the unit price. (3 years Warranty) |
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The price includes all parts and labor, but excludes any freight charges. Shipping cost will be the customer’s responsibility |
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Custody Period |
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Returned materials after being repaired will be kept for 3 months at SINEW. |
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If customers don’t reclaim the returned materials within the available time, SINEW will not be responsible for the custody. |
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Contact of Technical Support or RMA |
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Contact Us |
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TEL: 886-4-2381-8687 FAX:886-4-2381-0153 |
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